Find out what you need to do at the end of your tenancy.

Important COVID-19 information

Alert Level 4: During Alert Level 4, tenants should stay in their current rental properties. Tenants are only able to move house within their Alert Level 4 area if it is for one of the permitted reasons for example they are required to leave the property because of a court or Tenancy Tribunal order. 

Find out more about the permitted reasons for moving at Alert Level 4.

Alert Level 3: During Alert Level 3 tenants can move house to an area that is at Alert Level 3. If this involves needing to travel through an Alert Level 4 area then you must so far as reasonably practicable, travel directly through the Alert Level 4 region without stopping.

Tenants can only move between areas at different Alert Levels, for example into or out of an Alert Level 4 area, if they are required:

  • to do so by a court order or
  • by law to move for the purposes of detention or to move to a different place of residence that is determined for example by the Police or New Zealand Parole Board.

Alert Level 2: Tenants in an Alert Level 2 area can move house between areas that are at Alert Level 2. If this involves needing to travel through an Alert Level 4 area then you must so far as reasonably practicable, travel directly through the Alert Level 4 region without stopping.

Tenants can only move between areas at different Alert Levels, for example into or out of an Alert Level 4 area, if they are required:

  • to do so by a court order or
  • by law to move for the purposes of detention or to move to a different place of residence that is determined for example by the Police or New Zealand Parole Board.

COVID-19 - information for landlords and tenants

Before moving

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Generally, tenants need to give at least 28 days’ written notice to end a periodic tenancy. The process is different for a fixed-term tenancy. For more information see information about types of tenancy.

Arrange a time for a final property inspection.

Tenants should pay everything they need to, and cancel or transfer any services connected to the property (eg electricity, gas or internet).

Moving day

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Tenants should remove all of their belongings, but leave behind anything provided by the landlord, such as
furniture and appliances.

Tenants should leave the property clean and tidy and take away all their rubbish.

Keys should be returned to the landlord.

Together, conduct a final property inspection and complete the final inspection report.

Getting the bond refunded

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It’s useful for tenants to bring a bond refund form to the final
inspection in case the landlord forgets.

The bond refund form needs to be completed and signed by the landlord and all tenants. Don’t sign a blank form.

Send the bond refund form to Tenancy Services.

 

Print a copy of this guide

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Ending a tenancy - What to know when a tenancy ends [PDF, 250 KB]

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