Mediation helps landlords and tenants talk about and solve their problems. 

The mediator is there to discuss the problem, and help you come up with a workable solution. They are not there to tell you what to do and won’t decide anything for you.

Important COVID-19 information

Alert Level 3

During Alert Level 3 there will be no face-to-face mediations.  If you have an in-person mediation planned during COVID-19 Alert Level 3, teams will be in contact, either by phone, email or text to reschedule or set up phone appointments. Mediation appointments by phone will continue to take place.

Alert Level 2

At Alert Level 2, Tenancy Tribunal hearings and mediation will be operating in-person (following the appropriate Alert Level health and safety requirements) and remotely by telephone.

If you have a face-to-face mediation scheduled during Alert Level 2 and there is a change we will be in contact, by phone, email or text, to let you know what this means for you.

COVID-19 information for landlords and tenants


You should prepare for your mediation so you know what you want to say. Also remember to bring any documents that relate to the issue.


The mediator will help you talk about the issue with the other person and reach an agreement.


What happens after mediation depends on whether or not you came to an agreement.