21 December 2020

Tenancy Services will be closed over the holiday period and will reopen in the New Year.

Contacting us

Our phone line will close at 5pm on Thursday 24 December and reopen on Tuesday 5 January at 8am.

We won’t be available on email or Facebook from Thursday 24 December until Tuesday 5 January, but we will respond to your email queries when we return.

If you’ve got a question during this time our website is available 24 hours a day. It has information, guides and templates on tenancy-related topics.

Tenancy Tribunal and mediation services

Our offices which hold mediation services will close on Thursday 24 December at 3pm and reopen on Tuesday 5 January at 8:30am.

Lodging or refunding bonds

You can still lodge your bonds online, and submit your bond refund forms over this time.

It usually takes about 15 working days to refund a bond when a fully completed form is received.

Bond lodgements, transfers and refunds.

We wish you a safe and happy holiday season.

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